Welcome to shop.solivana.com. These Terms and Conditions govern your use of our website and your purchase of any products from our store. By placing an order, you agree to be bound by the following terms and conditions.
1. General
- This website is owned and operated by Solivana.
- Products sold on this site are for personal use only and not for resale unless authorised.
2. Products & Descriptions
- We strive to ensure all product information, descriptions, and prices are accurate and up to date.
- However, we do not guarantee that the product descriptions or other content are entirely error-free. If a product offered is not as described, your sole remedy is to return it in unused condition.
3. Orders & Payments
- All orders are subject to availability and acceptance.
- We reserve the right to refuse or cancel any order for any reason.
- Payments must be made in full at the time of purchase using the available payment methods.
4. Shipping & Delivery
- We aim to process and ship orders within 1–3 business days.
- Delivery times may vary depending on your location and chosen shipping method.
- We are not responsible for delays caused by third-party delivery services.
5. Returns & Refunds
- If you are not satisfied with your purchase, you may return it within 14 days of receipt.
- Products must be unused, in their original packaging, and in resellable condition.
- Shipping costs for returns are the responsibility of the customer unless the item was defective or sent in error.
- Refunds will be processed within 7 business days after we receive and inspect the returned item.
6. Health Disclaimer
- Our products are not intended to diagnose, treat, cure, or prevent any disease.
- Always consult your healthcare provider before using any health or wellness products.
7. Privacy
- Your personal information is handled in accordance with our Privacy Policy.
8. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
9. Changes to Terms
- We reserve the right to update these Terms and Conditions at any time without prior notice.
- Continued use of the site after any changes constitutes your acceptance of the new terms.
10. Contact
If you have any questions regarding these Terms & Conditions, please contact us at info@solivana.com
